No returns and exchanges will be accepted. For returns and refunds due to reasons other than faulty products, the customer is to pay for all shipping costs and other fees, including but not limited to import tax, involved in the return of the products.
In the unlikely event of a damaged item or incorrect delivery, please contact us within 7 days of arrival. We will check our stock status and return the item or exchange it for a non-defective item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopify@wardrecords.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopify@wardrecords.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Adding to the excitement is the return of Rob Dukes, who first joined the band on Shovel Headed Kill Machine (2005). His performance on Goliath is described by the band as one of the best of his career, bringing a commanding and energetic presence throughout the album. Goliath is also one of the most collaborative releases in Exodus’ 40+ year history. Alongside contributions from multiple band members, the album features guest appearances from Peter Tägtgren (Hypocrisy, Pain) and violinist Katie Jacoby, adding new depth and texture to the band’s sound.