No returns and exchanges will be accepted. For returns and refunds due to reasons other than faulty products, the customer is to pay for all shipping costs and other fees, including but not limited to import tax, involved in the return of the products.
In the unlikely event of a damaged item or incorrect delivery, please contact us within 7 days of arrival. We will check our stock status and return the item or exchange it for a non-defective item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
METAL WEEKEND 2018 Official Goods